FAQ

Below you’ll find some answers to some of the most common questions we get about HERO™. If you don’t see your question below, contact us and we’ll get back to you as soon as we can!

General Questions

PAVA, a synthetic form of capsaicin, is known for it’s intense heat and irritation properties. We use PAVA gel (7ml) or powder (3g) in our projectiles. Our defense products rely on contact with the eyes, nose, mouth or skin or inhaled, efficacy is extremely reliable.

Contact with PAVA causes burning sensations to the eyes and skin, and lung irritation.

The effects of PAVA can last up to an hour.

Different states have different laws regarding the use of OC. Check our State Restrictions page for information on your specific state.

Projectiles cover a 2-3 foot radius, should be used 4-12 feet away, and aimed at the mid upper torso. You should never aim PavaBall projectiles at the face, neck or spine area. Refer to user manual for proper usage.

Our products use a mini-USB cable, charge in about 2 hours, and should be charged at least 1 per month.

Our user manuals, online videos, and certification courses offer training for every product. We encourage every customer to take training seriously.

HERO™ 2020 is our first product release. A smaller, lighter, more affordable HERO™ device is coming soon!

You can see the current price of the HERO™ 2020 retail kit on our shop page. Reseller discounts are available and based on options, add-ons, and number of units.

We currently offer the following items to be bundled with HERO™ 2020 Retail Launch Kit: Neoprene Holster,
Nylon Hoster, HERO™ Safe. We also offer HERO™ gear! Visit the store to view all our products.

Customers can reach us via our contact page or through social media: @BringAHero.

Orders can be placed on our online store or via authorized resellers.

Contact us about becoming a reseller by visiting our reseller page.

Here’s the short version: We guarantee free from manufacturer defects, 12 months from purchase. You must provide original receipt and packaging. See full warranty information here.

Still have Questions?