Terms and Conditions

Note: The company has the right to make changes to this limited warranty, disclaimer and indemnification statement at any time at the sole convenience of the company as allowed by US law.

LIMITED WARRANTY DISCLAIMER AND LIMITATIONS

HERO Defense Systems LLC , referred to as “HERO®” and or the “Company”, grants exclusively to the purchasing customer(s), who has proof of purchase by receipt issued on behalf of the company, this limited warranty. In the event of a manufacturing defect, the Company, for a period of 1 year from the date of customer purchase, and at its convenience, will repair, replace, or offer in store credit for defective products returned via Returned Merchandise Authorization (RMA). Faulty products returned via RMA within 180 days from the date of purchase are eligible for a refund in leiu of a replacement. Customers will be issued an RMA number and shipping label by the Company’s customer service team when a product is deemed defective. The customer must then send the defective unit to the provided address. Once the return is received by the Company, the agreed upon remedy will be enacted by the Company.

Not Covered By Warranty

Products which have been mishandled, neglected, damaged, disassembled, or kept in conditions outside the suggested guidelines provided for the product are not covered by any warranty. 

Use of any HERO® product outside its intended function, or in combination with incompatible accessories, cartridges, or other addons not approved by the company, voids all warranties.

DISCLAIMER

The company offers the limited warranty above, makes no representation of any kind regarding the usage of this product for specific purpose(s), specific usage(s), or business value for trade. NO WARRANTIES IMPLIED OR EXPRESSED ARE PRESENTED IN ANY FORM OTHER THAN THE LIMITED WARRANTY ABOVE.

The parties agree that the recipient of the product, holding the original purchase receipt, agree to the limited warranty and obligation of the company. Both parties agree that the company shall not be liable for any personal injury, loss of life, property damage regarding the use of the company manufactured product(s).

The recognized “customer“ is the holder of the original purchase receipt and is solely responsible in all use and associated liability and risks of the company product(s), and responsible for actions such as product training for any specific product purchased, and accessing the products safety information, storage of the product(s) and the provided online content and or in written content found within the packaging of the product(s).

The customer assumes all responsibility regarding any use of the product. Training and general knowledge is found in the printed user manual(s) found in the product packaging. The customer agrees to contact the company support group regarding the missing user manual, and request to receive either by email or direct mail a specific user manual for the specific product. The customer must prove ownership by means of a receipt. The user should not attempt to use the product, load a cartridge or launch any projectile from any product, in any way, until after the user manual has been read completely. Prior to any use, if the user has questions about a product, we recommend a call into our support center for help.

HERO Defense Systems LLC., SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

The customer agrees that in the event the product(s) were received by the customer without the required written product information, for any reason, the customer will immediately acquire the product information from the company’s online website, accessing the product manual, general product information and safety information, before any use of the product.

Customer agrees to the maximum financial obligations as stated above, permitted by applicable law, that compensation will not exceed the receipt-based amount, actual purchase price, of the product(s) for any reason.

INDEMNIFICATION

Customer agrees to indemnify the company, to defend and hold harmless the company, its affiliates, subsidiaries, employees and managing directors, shareholders, contractors, suppliers, service providers, and assigns, against all claims, judgements, liabilities, losses, penalties, associated legal fees or other fees of any kind, known or not known, present or future of all claims. Both parties agree that it is the responsibility of the customer to notify the company directly, in a reasonable time frame, regarding any claims of any third party associated with the company’s product(s).

Eligibility

The online HERO® store as well as authorized online resellers and retailers, are required to follow specific laws and regulations regarding less-lethal and or less-lethal products, within their local states and national markets. HERO® products are available to qualified customers living within the USA in states that allow less-lethal/less-lethal products. Please review our state restrictions page for information about your eligibility based on where you are a resident.

HERO® makes every attempt to update this important information as it changes, however, if you have questions about your rights, contact your local retail office and governmental agencies that make rulings on self defense items and less-lethal products.

Age Requirement: To purchase HERO® personal protection products, and or possess a HERO® product, you must be at least eighteen years of age.

Use: Any use of HERO® products must be consistent with the applicable laws and regulations within that state. All users of HERO® products are restricted regarding any sub-license or resale of used products in any manner.

SHIPPING INFORMATION

We ship our products to residents and confirmed business customers within the the USA where legal. All orders are processed within 24 hours, when possible. All products require a signature and all recipients are required to be 18 years of age or over.

We use the following shipping companies: UPS GROUND

SMS and Mobile

The HERO® mobile messaging (the “Service”) is operated by HERO® (“HERO®”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions.

By consenting to the Service, you agree to receive SMS/text messages from HERO® to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automated technology and may include updates, alerts, information, and promotional messages.

You do not have to sign up for the Service in order to make a purchase, and your consent is not a condition of any purchase with HERO®. Your participation is completely voluntary.

You are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP in any text message to cancel. You’ll receive an opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

We may change any short code or telephone number we use to operate the Service at any time. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. If you get a new mobile number, you will need to sign up for the program with your new number.

You agree we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.