LIMITED WARRANTY, TERMS, AND CONDITIONS
Note: The company has the right to make changes to this limited warranty, disclaimer and indemnification statement at any time at the sole convenience of the company as allowed by US law.
LIMITED WARRANTY DISCLAIMER AND LIMITATIONS
HERO Defense Systems LLC , referred to as “HERO®” and or the “Company”, warrants exclusively to the purchasing customer(s) who has proof of purchase by receipt issued on behalf of the company. This includes individuals, agencies and professional firms who purchase the company products, delivered products from our facility, or registered resellers, are free of manufacturing defects of materials for a period of 1 year from the date of purchase. HERO® provides a remedy, in its entirety, shall be limited to a refund of the product(s) purchase based on receipt or company credit of the purchase price, or exchange in product in equal value, at the convenience of HERO, providing customer provides the exact product(s) purchased with all materials that were delivered to the original customer are properly shipped by registered mail and received by the company with an accepted RMA number. The Returned Merchandise Authorization (RMA) number will be issued at the time of the customer service call by the customer to the company. The customer must send the defective unit to the authorized address provided.
Any products that have been mishandled, and or neglected, and or taken apart by the customer, and or placed in unfavorable environmental conditions outside of the suggested acceptable environment listed in the product specifications sheet, are not covered by any warranty of HERO®. (Review Product Specification sheet)
Customer agrees at time purchase to only use the company approved cartridges and or authentic company projectiles within the products. Any use of any product that is not approved by the company voids the limited warranty.
The company offers the limited warranty above, makes no representation of any kind regarding the usage of this product for specific purpose(s), specific usage(s), or business value for trade. NO WARRANTIES IMPLIED OR EXPRESSED ARE PRESENTED IN ANY FORM OTHER THAN THE LIMITED WARRANTY ABOVE.
The parties agree that the recipient of the product, holding the original purchase receipt, agree to the limited warranty and obligation of the company. Both parties agree that the company shall not be liable for any personal injury, loss of life, property damage regarding the use of the company manufactured product(s).
The recognized “customer“ is the holder of the original purchase receipt and is solely responsible in all use and associated liability and risks of the company product(s), and responsible for actions such as product training for any specific product purchased, and accessing the products safety information, storage of the product(s) and the provided online content and or in written content found within the packaging of the product(s).
The customer assumes all responsibility regarding any use of the product. Training and general knowledge is found in the printed user manual(s) found in the product packaging. The customer agrees to contact the company support group regarding the missing user manual, and request to receive either by email or direct mail a specific user manual for the specific product. The customer must prove ownership by means of a receipt. The user should not attempt to use the product, load a cartridge or launch any projectile from any product, in any way, until after the user manual has been read completely. Prior to any use, if the user has questions about a product, we recommend a call into our support center for help.
HERO Defense Systems LLC., SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
The customer agrees that in the event the product(s) were received by the customer without the required written product information, for any reason, the customer will immediately acquire the product information from the company’s online website, accessing the product manual, general product information and safety information, before any use of the product.
Customer agrees to the maximum financial obligations as stated above, permitted by applicable law, that compensation will not exceed the receipt-based amount, actual purchase price, of the product(s) for any reason.
Customer agrees to indemnify the company, to defend and hold harmless the company, its affiliates, subsidiaries, employees and managing directors, shareholders, contractors, suppliers, service providers, and assigns, against all claims, judgements, liabilities, losses, penalties, associated legal fees or other fees of any kind, known or not known, present or future of all claims. Both parties agree that it is the responsibility of the customer to notify the company directly, in a reasonable time frame, regarding any claims of any third party associated with the company’s product(s).
The online HERO® store as well as authorized online resellers and retailers, are required to follow specific laws and regulations regarding non-lethal and or less-lethal products, within their local states and national markets. HERO® products are available to qualified customers living within the USA in states that allow non-lethal/less-lethal products. Please review our state restrictions page for information about your eligibility based on where you are a resident.
HERO® makes every attempt to update this important information as it changes, however, if you have questions about your rights, contact your local retail office and governmental agencies that make rulings on self defense items and non-lethal products.
Age Requirement: To purchase HERO® personal protection products, and or possess a HERO® product, you must be at least eighteen years of age.
Use: Any use of HERO® products must be consistent with the applicable laws and regulations within that state. All users of HERO® products are restricted regarding any sub-license or resale of used products in any manner.
We ship our products to residents and confirmed business customers within the the USA where legal. All orders are processed within 24 hours, when possible. All products require a signature and all recipients are required to be 18 years of age or over.
We use the following shipping companies: UPS GROUND