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Training and Information

Congratulations on your new HERO™ 2020!

Before you dive in, take a few minutes to familiarize yourself with your device. You should thoroughly read your user guide, watch training videos, and practice with our inert training cartridges before using your HERO™ 2020 in the real world. If you haven’t yet, take a moment to secure your warranty by registering your product.

hero™ 2020 Videos

 
Unboxing

Julia takes us through opening a brand new HERO™ 2020.

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Safety and Warnings

Dan reviews safety warnings and information for the HERO™ 2020.

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Product Overview

Review of the components and features of the HERO™ 2020.

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Battery and Charging

Your HERO™ 2020 comes with a mini USB charging cable and battery.

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Changing Cartridges

It’s easy to swap cartridges, Dan shows you how in this video.

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Safety and Firing

Dan demonstrates how to disengage the safety and fire the HERO™ 2020.

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First Aid

If exposed to the active ingredient, follow the steps in this video to treat.

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How PAVA Works

Dan discusses how the active ingredient in HERO™ 2020 works to stop attackers.

 
Training Cartridge

Dave shows us the training cartridge for the HERO™ 2020.

hero™ 2020 Resources

HERO™ 2020 User Guide

Lost your user guide? No problem, download the latest version here!

HERO™ 2020 Fact Sheet

HERO™ 2020 is packed with features. View them all with this fact sheet.

HERO™ 2020 Powerpoint

Learn more about HERO™ 2020 with this slideshow.